Privacy Policy

This single Privacy Policy applies to all categories of Platform users:

• Carriers — fleet owners and the businesses they represent.
• Shippers — businesses that post and manage load orders.
• Sub-Users — drivers, owner administrators, and dispatchers who operate under a Carrier's or Shipper's account.

Where this policy refers to "you", it refers to the relevant individual or business whose personal information is being collected or processed.

2.1 Account and Business Information

When a Carrier or Shipper registers, we collect information such as first and last name, email address, password (stored in encrypted form), company name, business address, province, and contact details.

2.2 Operational and Sub-User Information

In the course of using the Platform, Carriers and Shippers may submit additional information, including:

• Driver details, including driver licence information.
• Vehicle and equipment information.
• Insurance and liability documentation.
• Order and load information, including pickup and delivery addresses, load descriptions, weights, dimensions, and special handling requirements.
• Sub-User contact details and role assignments.

2.3 Information Collected Automatically

When you use the Platform, we may automatically collect device type, operating system, app version, IP address, log data, and usage activity.

2.4 Consent Records

We collect and retain records of your acceptance of our Terms and Conditions and this Privacy Policy, including the date, time, and version accepted.

We collect personal information in the following ways:

• Directly from you when you register, complete your profile, or submit information through the Platform.
• From Carriers and Shippers about their Sub-Users.
• Automatically through your use of the Platform, as described in Section 2.3.

Where a Carrier or Shipper submits personal information about a Sub-User, that party is responsible for having informed the Sub-User and obtained all required consents.

We use personal information for the following purposes:

• To create, manage, and secure user accounts.
• To operate the Platform's core functions, including building Trusted Carrier networks, posting and managing orders, assigning drivers, and facilitating dispatch.
• To enable communication and connections between Carriers and Shippers.
• To improve, maintain, and develop the Platform.
• To detect, prevent, and respond to fraud, security incidents, and violations of our Terms and Conditions.
• To comply with legal and regulatory obligations.

5.1 Between Platform Users

As an inherent function of the Platform, certain information is shared between users to enable transactions. For example, a Carrier's company profile and relevant driver and vehicle information may be visible to a Shipper within whose Trusted Carrier network the Carrier operates.

5.2 Service Providers

We may share personal information with third-party service providers, including:

• Amazon Web Services (AWS) — cloud data storage, Montreal, Canada region.
• Cloudflare — domain hosting, content delivery, and network security.
• OneSignal — push notification delivery. Infrastructure operates primarily in the United States.

5.3 Legal Requirements

We may disclose personal information where required by law, regulation, legal process, or governmental request.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction.

5.5 We Do Not Sell Your Data

Trukren does not sell Carrier, Shipper, driver, or Sub-User personal information to third parties.

We retain personal information for as long as an account is active and for a reasonable period thereafter as necessary to fulfil the purposes described in this Privacy Policy and to comply with legal and regulatory obligations.

Order records for previously fulfilled orders may be retained to preserve both parties' access to their respective order history, even after one party deletes their account.

We implement reasonable administrative, technical, and physical safeguards to protect personal information, including encryption of passwords, access controls, and secure infrastructure. However, no method of transmission or storage is completely secure.

In the event of a security breach, we will notify affected users and relevant privacy authorities in accordance with PIPEDA and applicable legislation.

Subject to applicable law, you have the following rights:

• Access — Request a copy of the personal information we hold about you.
• Correction — Request correction of inaccurate or incomplete information.
• Withdrawal of Consent — Withdraw consent to collection, use, or disclosure, subject to legal restrictions.
• Deletion — Delete your account and request removal of personal information through Platform settings.

To exercise any of these rights, please contact us using the details in Section 14.

For questions, concerns, or requests regarding this Privacy Policy, please contact our Privacy Officer:

If you are not satisfied with our response, you have the right to contact the Office of the Privacy Commissioner of Canada (priv.gc.ca) or the Office of the Information and Privacy Commissioner for British Columbia (oipc.bc.ca).