Carrier Terms and Conditions

To register as a Carrier on the Platform, you represent and warrant that:

• You are at least 18 years of age.
• You are operating as a legally registered Canadian business in good standing.
• Your business is located and operating outside the Province of Quebec.
• You hold all applicable operating authorities, licences, and permits required by federal and provincial law.
• You maintain valid cargo and liability insurance as required by applicable law.
• The individual completing registration has the legal authority to bind the Carrier to this Agreement.

Trukren reserves the right to verify registration information at any time and to decline or revoke registration at its sole discretion.

3.1 Compliance with Laws

Carriers are solely responsible for complying with all applicable federal, provincial, and municipal laws governing the transportation of goods, including the Canada Transportation Act, applicable Highway Traffic Acts, and provincial trucking regulations.

3.2 Insurance

Carriers must maintain valid and adequate insurance coverage at all times while using the Platform:

• Internal orders: The Carrier operates under its own existing insurance limits.
• Shipper orders: Carriers must satisfy the minimum insurance requirements specified by the Shipper. Trukren does not verify these requirements.
• Subcontracted orders: The Subcontracted Carrier must hold adequate primary insurance. The Primary Carrier must also maintain coverage and is responsible for verifying the Subcontracted Carrier's coverage.

Trukren bears no liability for any uninsured or underinsured losses.

3.3 Accuracy of Information

Carriers are responsible for ensuring all information submitted — including driver licence details, vehicle information, insurance documents, and business registration — is accurate, current, and complete.

3.4 Geographic Scope and Cross-Border Operations

The Platform is intended solely for domestic freight transportation within Canada. Carriers are solely responsible for ensuring all operations remain within Canada. Trukren disclaims all liability for any cross-border or international movement of goods regardless of addresses entered into the Platform.

3.5 Dangerous Goods and Hazardous Materials

Where a Carrier transports dangerous goods, the Carrier is solely responsible for compliance with the Transportation of Dangerous Goods Act, 1992 and all associated regulations. Trukren does not verify, screen, or assume any responsibility for the safe or lawful transport of dangerous goods.

4.1 Carrier Responsibility for Sub-Accounts

Carriers may create sub-accounts for drivers, owner administrators, and dispatchers ("Sub-Users"). The Carrier is solely and fully responsible for:

• All actions and activity performed by any Sub-User on the Platform.
• Ensuring Sub-Users comply with this Agreement and all applicable laws.
• The accuracy of all information submitted on behalf of Sub-Users.
• Promptly revoking Platform access for any Sub-User who is no longer authorized.

4.2 Sub-Users Are Not Direct Parties

Sub-Users do not have a direct contractual relationship with Trukren. The Carrier acts as the responsible party for all Sub-Users operating under its account.

4.3 Consent for Sub-User Personal Information

Before submitting any personal information of a Sub-User, the Carrier warrants that:

• The Sub-User has been informed that their personal information will be collected and stored by Trukren.
• All necessary consents required under PIPA (British Columbia) and PIPEDA have been obtained.
• The Carrier has the legal authority to submit such information.

Carriers may apply to be added to a Shipper's Trusted Carrier network. Shippers retain full and sole discretion to accept or decline any application. Trukren bears no responsibility for any Shipper's decision to accept or reject a Carrier's application.

Trukren makes no representation that any Carrier will be accepted into any Shipper's network or that any particular volume of orders will be made available.

6.1 Orders Between Carriers and Shippers

All orders and dispatch arrangements are made directly between Carriers and Shippers. Trukren is not a party to any such arrangements and has no liability arising from the performance, non-performance, or breach of any order.

6.2 Subcontracting of Shipper Orders

Where the Shipper has enabled subcontracting, the Primary Carrier may subcontract the order to another Carrier in its network. Subcontracting is limited to one level only. The Primary Carrier remains responsible to the Shipper for the order and must vet the Subcontracted Carrier's insurance and credentials.

6.3 Internal Orders Between Carriers

The Originating Carrier may create internal orders and dispatch them to Carriers within its own network. Internal orders are limited to one level only. All arrangements, billing, payments, and disputes relating to internal orders are solely between the Originating Carrier and the Receiving Carrier.

By registering on the Platform, Carriers consent to the collection, storage, and use of business and operational data in accordance with Trukren's Privacy Policy.

Trukren may use anonymized or aggregated data to improve its services. Trukren does not sell Carrier, driver, or Sub-User personal data to third parties. In the event of a security breach, Trukren will notify affected Carriers in accordance with applicable Canadian privacy legislation.

9.1 Termination by Trukren

Trukren reserves the right to suspend or permanently terminate any Carrier account, with or without prior notice, for reasons including:

• Submission of false, fraudulent, or misleading information.
• Violation of any provision of this Agreement.
• Conduct posing a risk to the safety, reputation, or integrity of the Platform.
• Failure to maintain required insurance, licences, or operating authorities.

9.2 Termination by Carrier

Carriers may delete their account at any time through the Platform settings. Data retention following account deletion will be handled in accordance with Trukren's Privacy Policy and applicable legal obligations.

In no event shall Trukren's total liability to a Carrier exceed the amounts paid by that Carrier to Trukren in the twelve (12) months preceding the event, or CAD $500, whichever is greater.

Nothing in this Agreement limits Trukren's liability for damages arising directly from its own gross negligence or wilful misconduct.

Carriers agree to indemnify, defend, and hold harmless Trukren Logistics Ltd. and its affiliates from and against any claims, liabilities, damages, losses, and expenses arising out of or in connection with:

• Your use of the Platform.
• Any order, dispatch, or transportation service arranged through the Platform.
• Your breach of this Agreement.
• Any third-party claim relating to cargo damage, personal injury, or property damage.
• Any operation conducted outside Canada or across an international border.
• Any transport of dangerous goods in connection with an order arranged through the Platform.
• Any subcontracting of a Shipper order, including acts or omissions of a Subcontracted Carrier.
• Any failure to obtain required consents from Sub-Users under Section 4.3.

This indemnification does not apply to claims arising from Trukren's own gross negligence or wilful misconduct.

16.1 Informal Resolution

Before initiating formal legal proceedings, the parties agree to attempt informal resolution. The Carrier shall notify Trukren in writing at info@trukren.com. The parties will make good faith efforts to resolve the dispute within thirty (30) days.

16.2 Governing Law

This Agreement shall be governed by the laws of the Province of British Columbia and the applicable laws of Canada. Any unresolved dispute shall be submitted to the exclusive jurisdiction of the courts of British Columbia.

This Agreement, together with Trukren's Privacy Policy, constitutes the entire agreement between the Carrier and Trukren with respect to use of the Platform and supersedes all prior understandings or agreements.

If any provision is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

For questions or concerns about this Agreement, please contact: